About ISOPARTNER Romania
ISOPARTNER Romania is part of IPCOM Group — a leading European player specialized in professional technical insulation solutions. We supply high-performance products for HVAC, industrial and construction projects, with fast IT Specialist delivery and a customer-first mindset. Our mission is to support energy efficiency, comfort and safety through strong partnerships and technical expertise.
Responsibilities
- Provide professional support to the sales team and customers throughout the entire collaboration process
- Receive and process customer orders in the ERP system accurately and on time
- Prepare and send commercial offers to ASM / customers
- Track open offers and maintain proactive communication with customers
- Handle commercial documentation: invoices, delivery notes, and logistics documents
- Work closely with internal departments to ensure a smooth operational flow
- Efficiently organize daily tasks and work both independently and as part of a team
- Communicate effectively and manage unexpected situations professionally
- Use MS Office applications (Word, Excel, PowerPoint) at a minimum intermediate level
- Maintain CRM system up-to-date with customer and sales information, and organize own workflows using CRM
- Provide basic product guidance and support to customers, ensuring a professional service experience
- Ensure correct document handling and compliance with internal procedures and safety regulations
- Support sales by contributing to pricing and margin calculations when necessary
- Closely cooperate with logistics and warehouse teams to ensure order fulfillment and material flow
- Participate in inventory counts and follow-up on discrepancies when required
Requirements
- Excellent communication skills and strong customer orientation
- Good PC skills (including Outlook and Excel)
- Strong organizational skills and attention to detail, with the ability to multitask
- English language – intermediate level
- Ability to work efficiently under time pressure when required
- Proactive and independent working style, while maintaining strong teamwork abilities
- Accuracy and responsibility in records, documentation, data, and reporting
- Ability to prioritize tasks and meet deadlines with minimal supervision
- Familiarity with CRM systems is an advantage
Preferred Skills & Experience
- Previous experience in Customer Service / Sales Support (ideally B2B)
- Familiarity with installation systems, HVAC, insulation, or construction materials
- Previous experience working with an ERP platform, preferably in order processing workflows
- Strong problem-solving mindset and proactive approach in supporting customers and colleagues
- Ability to quickly understand technical product details and translate them into customer value
